Refund policy

At Antifragility, we strive to ensure that every order meets your expectations. If you experience any issue with your purchase, we’re here to assist you.

1. Product Issues & Order Discrepancies

Reporting an Issue

If your order arrives damaged, defective, incomplete, or you receive the wrong item, please notify us within 24 hours of delivery. To help us resolve the issue quickly, kindly share your order details along with clear photographs or a video of the product.

Damaged or Incorrect Products

Once your request has been reviewed and verified, we’ll arrange a suitable resolution, which may include a replacement or a refund, depending on the situation.

1. Returns & Exchanges

Returns

If you’re not completely satisfied with your purchase, you may request a return within 7 days from the date your order is delivered.

To qualify for a return, the product must:

* Be unused, unworn, and unwashed.
* Be returned in its original condition with all tags and packaging intact.
* Be free from stains, makeup, perfume, deodorant marks, pet hair, or any other signs of use.

Return requests received after 7 days of delivery will not be eligible.

Once we receive the returned item and it successfully passes our quality inspection, your refund will be processed.

Return Charges

A ₹100 return logistics fee will be deducted from the refund amount for each approved return request.

Reverse Pickup

Wherever reverse pickup service is available, we’ll arrange a pickup through our courier partner. If the pickup cannot be completed due to customer unavailability or is cancelled after approval, the product will need to be shipped back by the customer. If reverse pickup is not available in your location, you’ll be required to courier the package to us.

Non-Returnable Items

Returns cannot be accepted for:

* Used, washed, or altered products.
* Products returned without their original tags or packaging.
* Products damaged after delivery due to misuse or improper handling.
* Customized or personalized products.
* Gift cards or promotional items, where applicable.

Exchanges

Need a different size?

We’re happy to help with size exchanges. Simply contact us through our Instagram page or email us at info@antifragilityshop.com within 7 days of delivery.

All exchanges are subject to product availability. If your preferred size is unavailable, our team will assist you with the best available alternative.

Partial Returns

If only selected items from an order are returned, the refund will be processed only for those eligible returned items.

1. Refunds

Refund Processing

After your returned product reaches us and successfully clears our quality inspection, your refund will be initiated within 48 hours.

The refunded amount will reflect in your original payment method within 5–7 working days, depending on your payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after the required bank details have been provided.

International Orders

At this time, international orders are not eligible for returns or exchanges unless the product received is damaged or incorrect.

Policy Updates

Antifragility reserves the right to revise or update this Return & Exchange Policy at any time without prior notice.

1. Easily initiate your Exchange/Return :
1) Go to ‘Returns’ at the bottom of the webpage.
2) Enter your order number and registered phone number or email.
3) Pick the product from your order that you wish to return or exchange.
4) In case of exchange pick the options of replace with different product or replace with same product and make selection.
5) Once selected the product chose ‘return label provided by merchant’ at next step. Our courier partner will pick up the product from you in this case once we approve.
6) Your return request is processed and will be pending review by brand team with gets approval in one working day.
7) Pick up happens within 2 days from your approval.
8) In case of exchange we ship the new product once we receive the package from you of the returned product. Complete procedure takes between 7-10 days.
9)In case of refund once we receive and examine the product we initiate the refund which takes 5-7 days to be credited to your original source of payment.

5. Order Cancellation

Cancellation Policy

Orders may be cancelled within 12 hours of being placed or before they are shipped, whichever occurs first.

Once an order has been dispatched, cancellation will no longer be possible, and the order will be governed by our Return & Exchange Policy.